iPrestige Pty Ltd ATF Cole Family Trust trading as Cole Residential
Last updated: 13/7/2026
Introduction
iPrestige Pty Ltd ATF Cole Family Trust trading as Cole Residential (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity.
A current version of this Policy is always available on our website at https://www.coleresidential.com.au/privacy
What Personal Information We Collect
We may collect the following personal information about you:
- Full name
- Date and place of birth
- Residential or business address
- Email address and phone number
- Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers
- Biometric information, such as a facial image or short video used to verify your identity
- Information about the services we provide to you and any related transactions
- Any other information you choose to provide to us
We only collect personal information that is reasonably necessary to carry out our business activities.
Why We Collect Your Personal Information
We collect, use and disclose your personal information to:
- Verify your identity
- Provide and manage our services to you
- Communicate with you about your account with us
- Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing (AML/CTF) requirements
- Detect and prevent fraud, and keep our systems secure
- Improve our services
Identity Verification and Government Data Matching (DVS)
To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).
Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.
These authorities check whether the details you have provided match the records they hold.
We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).
This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.
More information about the DVS is available at idmatch.gov.au.
Biometric Information
As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your ID.
Biometric information may be used to:
- Confirm that you are a real person and physically present
- Match your image to the photograph on your identification document
- Reduce the risk of fraud and identity theft
Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.
Consent to Collection and Identity Verification
By providing your personal information and completing the identity verification process, you consent to:
- The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
- The collection and use of biometric information, such as a facial image or video, for identity verification
- Your information being checked against records held by Commonwealth and State authorities through the DVS
- Your information being shared with our authorised identity verification providers, including APLYiD
Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details in section 13.
If you do not consent, or do not provide the information we need, we may not be able to verify your identity electronically. In that case, we may need to verify your identity in another way, or we may not be able to provide our services to you.
Disclosure of Personal Information
We may disclose your personal information to:
- Identity verification providers, including APLYiD and its authorised sub-providers
- Commonwealth and State authorities and official record holders, through the DVS
- Our employees and authorised representatives, on a need-to-know basis
- Our professional advisers, such as lawyers, accountants and auditors
- Trusted technology and service providers that help us operate our business
- Regulators, law enforcement or other third parties where required or authorised by law
We do not sell your personal information.
Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where this happens, we take reasonable steps to ensure that your personal information is handled in line with the Australian Privacy Principles, including through contractual protections with our providers.
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps include secure systems, access controls, and encryption in transit and at rest where appropriate.
We retain personal information only for as long as we need it for the purposes set out in this Policy, or as required by law. When we no longer need your information, we securely delete or de-identify it.
Access and Correction
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details in section ‘Contact Details’. We will respond within a reasonable time.
Direct Marketing
From time to time, we may use your contact details to send you information about our services that we think may be of interest to you.
You can opt out of marketing communications at any time by using the unsubscribe link in our messages, or by contacting us using the details in section ‘Contact Details’
Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact us first using the details in section ‘Contact Details’
We will acknowledge your complaint, investigate it, and respond to you within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Details
If you have any questions about this Policy, or want to exercise any of your privacy rights, please contact us:
- Business name: iPrestige Pty Ltd ATF Cole Family Trust trading as Cole Residential
- Contact: Privacy Officer
- Email: privacy@coleresidential.com.au
- Phone: 0755 315 555
- Mail: PO Box 321, Isle of Capri, QLD 4217
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law.
The latest version will always be available on our website. Where changes are significant, we will let you know.
Internet Privacy Statement
This privacy statement concerns this website which is owned and operated by Cole Residential.
Any personal information gathered from users of the Cole Residential’s website is for the sole use of communicating with our clients and audience
In using this website, you may be asked to disclose personally identifiable information when you:
- Send us your inquiries, comments, suggestions or feedback
- Register for any services offered on this site
- Subscribe to our automatic database updating system
- Request sales and advertising information
In all cases of receiving your personal information, we assure you that information will be held in the utmost promise of confidentiality. Users of this website are promised the strictest confidentiality of personal information, and Cole Residential will remove personally identifiable information from its current operational systems upon request. Personal information obtained from users is securely stored and access is restricted to authorised Cole Residential personnel only, ensuring that your personal information is secure, protected and safeguarded.
The information Cole Residential receives from users enables the provision of better services that are tailored to your needs. Information gathered is analysed and changes are made to the business in order to make our services more relevant to today’s market. Identifiable characteristics and the users’ name remain anonymous.
Information accumulated is used to respond to your needs and provide service beyond expectations to our market. Your email address will only be recorded if you send us a message electronically and will only be used for the purpose for which you have provided. Personally identifiable content will not be in use for any other purposes and not accessible to any other third party unless unequivocally communicated on the submission of information. Access to your information is restricted to Cole Residential’s personnel only and you are assured complete privacy of information you wish to disclose, however where it is necessary for law enforcement purposes or where it is believed to be threat to a person’s health or safety we may need to disclose your personal information to third parties as required from us by the law. Cole Residential assumes no responsibility for information and content of third party websites from which our properties are featured upon.
Disclaimer
Cole Residential believe that the information contained in this website is correct. However, no representation or warranties of any nature are given, intended or implied and you should rely on your own enquires to determine the accuracy of material available on this website.
The information contained on each individual property for sale or for rent has been gathered from the vendor or landlord of the property and professional service providers. We cannot verify its accuracy either way. Prospective purchasers or tenants must rely on their own enquiries and should verify the accuracy of information before proceeding with a purchase or lease.
Please note, the material available is general information only, and is subject to change without notice. The information held within this website should not be relied on as a substitute for legal, financial, real estate or other expert advice. Cole Residential disclaims all liability, responsibility, and negligence for direct and indirect loss or damage suffered by any person arising from the use of information presented on this website or material that arises from it.
Copyright
All material available from Cole Residential’s website is copyright material under the ownership of Cole Residential. Aside from fair dealing permitted by the Copyright Act 1968, visitors are granted permission to download or display this website’s material for private purposes only, in keeping that they abide with the disclaimer above. For use of copyright material beyond privacy or research purposes, a written expression of the request for permission must be sought from Cole Residential’s. if permission is given by Cole Residential, the material may be reproduced with the copyright owner’s name and interest acknowledged. Upon the reproduction of information, it is your assumed responsibility to ensure the accuracy of material at any time, as it is subject to change without notice as outlined above.